Legal Disclaimer

1 A case is a request for assistance on a single issue. On your initial call, the analyst will give you a case number. Please refer to this case number when you require further assistance directly related to this issue.

2 Guaranteed Response Commitment: If you subscribe to the Gold Plan, Sage will respond to your call within the guaranteed 1 hour or less, or we will issue you a $25.00 credit against the subsequent purchase of Sage BusinessWorks ClientCare plans or upgrades. Guaranteed response times for Gold Plan subscribers are available for calls received during published ClientCare hours. There is no guaranteed response under the following circumstances:

Sage will make its best effort to contact you during these circumstances but we cannot guarantee a 1 hour or less response during these events. Sage Software, Inc., does not guarantee resolutions to questions or programs during the guarantee period; Sage guarantees only that a qualified analyst will be working on your case within the guaranteed period. Failure to make contact with a ClientCare subscriber within the guaranteed period, due to customer unavailability or inaccessibility (e.g: customer in meeting or out of the office, customer's telephone busy or ringing with no answer) does not constitute a breach of the Sage Software, Inc. guarantee.

Disclaimer of Warranty and Limitation of Liability
Sage Software, Inc, representatives are well trained in the operation of the Sage products, and they will make every reasonable attempt to find answers to your questions and solutions to your problems. However, Sage Software, Inc, cannot guarantee that all defects will be fixed or that all of your questions and problems will be resolved. THE CLIENT CARE SUPPORT PROGRAM SERVICES ARE PROVIDED "AS IS," AND ALL WARRANTIES REGARDING SUCH SERVICES, WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXCLUDED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Because software is inherently complex and may not be free from errors, you are advised to verify the results of any service provided and the work produced by the software programs supported. SAGE SOFTWARE, INC, SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OF OR INABILITY TO USE THE CLIENTCARE SUPPORT PROGRAM SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SOFTWARE PROGRAMS SUPPORTED, EVEN IF SAGE SOFTWARE, INC, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This means Sage Software Inc. is not responsible or liable for damages or costs incurred as a result of loss of time, loss of data, loss of anticipated profits or benefits resulting from the use of the software programs, or loss of use of the software programs, or for damages or costs incurred in connection with obtaining substitute support services or substitute software, claims by others, or similar costs. No employee, agent, or representative of Sage Software, Inc, is authorized to make any representation or warranty with respect to the ClientCare Support Programs. ClientCare does not include service or support for any hardware components of your system, or for any software not supplied by Sage Software, Inc, including but not limited to computers, hard disks, network servers, printers, bar code readers, cash drawers, and any software associated with such hardware devices. Sage Software, Inc, reserves the right to modify or terminate support services during your subscription period, and to decline renewal of your subscription at the expiration of any plan period. By subscribing to a ClientCare Support Program, you acknowledge and agree that Sage Software, Inc, ClientCare Support Programs allocate risk between you and Sage Software, Inc, as authorized by the Uniform Commercial Code and other applicable law, and that the pricing of Sage Software's products and services reflects this allocation of risk and the limitations of liability contained in this document. If any remedy hereunder is determined to have failed of its essential purpose, all limitations of liability and exclusion of damages set forth herein shall remain in full force and effect. Some states do not allow the exclusion or limitation of implied warranties or of liability for incidental or consequential damages, so some of the above may not apply to you. The ClientCare Programs and pricing described herein are subject to change without notice. ©

©2009 Sage Software, Inc. All rights reserved. Sage, the Sage logos, and the Sage product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities. All other trademarks are the property of their respective owners.