Support Plans

Your accounting system is the cornerstone of your business, and essential to your success. Sage's ClientCare Plans provide you with the technical expertise you need to keep your accounting system running smoothly. Sage offers three annual ClientCare Plans that are designed with the most frequently requested service options in mind. You get peace of mind knowing your system and business can continue to grow smoothly and prosper into the future with the latest enhancements to BusinessWorks, timely answers to your technical questions and access to training to ensure your business is maximizing your investment in Sage BusinessWorks and ensure your business is running its best.

Sage BusinessWorks Support Plans
ClientCare plans provide outstanding maintenance and product support for your Sage BusinessWorks software. Simply select the plan (Gold, Silver, or Bronze) that best suits your business needs. You’ll gain fast, convenient access to Sage Software Online, our award-winning online support knowledgebase, our world-class phone support team, automatic technology system upgrades, incremental software maintenance releases, and tax table updates for Payroll module customers.

The most comprehensive plan available is the Gold plan, a total support solution for companies that desire to get the maximum return from their Sage BusinessWorks Accounting system. This plan offers unlimited, toll-free phone support, e-Learning, Tech Thursday Courses, and Business Building Courses, along with two Private Tutor Sessions-personalized online training designed to meet your specific needs. The Silver plan offers a limited number of toll-free telephone support cases, Webcasts, and/or Private Tutor sessions. And the Bronze plan is ideal for companies requiring limited support, allowing them all available service upgrades with limited support and training options.

As a leading provider of business management software, Sage is deeply committed to ensuring your total satisfaction through world-class products and support services. As a result of our efforts, Sage has achieved Support Center Practices (SCP) certification for nine consecutive years and was inducted into the Software Technical Assistance Recognition (STAR) Hall of Fame by the Service & Support Professional Association (SSPA)-further evidence of our commitment to you, our valued customers.

Products/Services Description Bronze Plan Silver Plan Gold Plan
Access to Sage Software Online (including the Knowledgebase) check check check
Annual maintenance and feature upgrades check check check
Enhanced tax reporting check check check
Discounts on compatible checks and forms purchases check check check
Service pack updates check check check
Discounts in training at participating locations   check check
Toll-free telephone support     check
Access to a toll-free exclusive priority number     check
Unlimited e-Learning Webcasts     check
Unlimited Business Building Webcasts     check
Unlimited e-Support     check
Annual points included with plan purchase 2 10 unlimited

Gold Plan - Annual Support Agreement
Gold Plan: This is the total support solution if you rely on Sage BusinessWorks to help you run your business.

The plan includes automatic software upgrades, tax table updates for your payroll system, and unlimited access to award-winning online support services plus you’ll have an unlimited number of high-priority calls with our technical support staff using a toll-free exclusive priority phone number, two private tutoring sessions, as well as unlimited access to available learning and support tools and discounts on our most requested programs to help improve your business.


Silver Plan - Annual Support Agreement
Silver Plan: The plan includes automatic software upgrades, tax table updates for your payroll system, and unlimited access to award-winning online support services plusthe Silver Plan gives you discounts on training as well as ten points to be used toward your choice of Webcasts, support calls, up to two Private Tutor sessions, or a combination of these valuable learning and support tools.

The Silver Plan provides you with the following benefits::


Bronze Plan - Annual Maintenance Agreement
This software maintenance plan is designed to protect your investment and is essential for every customer. The plan includes automatic software upgrades, tax table updates for your payroll system, and unlimited access to awardwinning online support services. The Bronze Plan also includes two points to be used toward your choice of Webcasts, support calls, or a combination of these valuable learning and support tools.

Contact Us
Your Sage BusinessWorks Partner can help you choose the program best suited to your needs. Send an e-mail to BusinessWorksSales@sage.com or call the Sage BusinessWorks ClientCare department at 800-447-5700 and select option 2.