Support and Services

Support Plans

Your accounting system is the cornerstone of your business, and essential to your success. Sage Software's ClientCare Plans provide you with the technical expertise you need to keep your accounting system running smoothly. Sage Software offers three annual ClientCare Plans that are designed with your most frequently requested service options in mind.

BusinessWorks Support Plans
You can choose from three affordable plans. All plans include unlimited access to the award-winning Sage Software Online, our regularly updated support system with all the latest product support information. In addition, you will receive automatic technology upgrade releases, incremental maintenance releases and tax table updates. By upgrading to a Gold or Silver phone support plan, you will get fast answers directly from our award-winning support team, helping you protect your investment and keeping your system running smoothly.

Products/Services Description	Gold Plan	Silver Plan	Subscription Plan
Access to Sage Software Online
Free maintenance releases
Free upgrades
Free Payroll Tax Table and W-2 Form Updates (for Payroll customers only)
Streamlined Tax and 1099 Reporting (v7 and above)
Discounts on Compatible Checks and Forms purchases	25%**	25%**	20%
Training Discount (at participating locations)	15%
Toll free telephone service
10 cases per year
Unlimited cases per year
Access to exclusive priority toll-free number

Gold Plan - Annual Support Agreement
This plan is for the Sage BusinessWorks customer who places heavy demands on their accounting system and who requires priority level support. Unlimited calls to our customer support staff are a benefit of this plan.

By upgrading to the Gold Plan, you will be equipped with the premier support solution. In addition to having unlimited access to Sage Software Online and all the other Subscription Plan benefits, the Gold plan provides you with these added benefits:

Expert telephone, e-mail and fax assistance for an unlimited number of cases.
Exclusive priority toll-free telephone service with a guaranteed one-hour response time.*
15% discount on Sage BusinessWorks training at Sage facilities and participating authorized training centers.

Silver Plan - Annual Support Agreement
This plan is ideal for customers who are familiar with Sage BusinessWorks and desire backup when their Sage BusinessWorks Partner is unavailable. This plan provides 10 calls/cases to our customer support staff per year.

The Silver Plan provides you with all the benefits of the Subscription Plan, plus:

Expert telephone, e-mail and fax assistance for 10 cases per year.
Toll-free telephone service with a guaranteed one-business-day response time.

Subscription Plan - Annual Maintenance Agreement
This plan is essential for every Sage BusinessWorks customer. It provides automatic updates to your accounting system as well as access to Sage Software Online (SSO).

Upgrades to your current modules as they are released. These upgrades offer significant new functionality so you always have the most current version of Sage BuusinessWorks.
Maintenance releases from our development team. Take advantage of product updates, fixes and minor enhancements that help maintain the reliability and performance of your software.
Unlimited access to Sage Software Online, our award winning online support system.
Tax table updates. Make sure your tax tables and payroll calculators are always up to date (Payroll module only).
10% discount on Sage BusinessWorks compatible checks and other business forms.
Enhanced Tax and 1099 Reporting. Streamline your tax filing process and save money by automatically populating more than 250 federal and state payroll tax forms using your Sage BusinessWorks data.

New eFiling Option!
Wish you could eFile your state and federal tax forms and payments? Now you can! Visit www.aatrix.com/sagebusinessworks for more details. Available from within your Sage BusinessWorks (v7 and above). This service is provided by Aatrix eFile Service and additional fees apply.***

Your Sage BusinessWorks Partner can help you choose the program best suited to your needs. Send an e-mail to BusinessWorksSales@sage.com or call the Sage BusinessWorks ClientCare department at 800-447-5700 and select option 2.

*Phone support guarantee limited to phone support hours and backed by a $25 credit remedy.

**compatible Checks and Forms Discount - Silver and Gold Plan 25% discount applies to your first purchase of Checks and Forms. All subsequent orders will be given a 20% discount.

***A current ClientCare plan is required for both eFiling and Print-N-Sign forms.

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